RETURN POLICY
We want to make sure you're completely satisfied with your purchase. If for any reason you're not, we have a hassle-free return policy in place. We offer refunds on both store credits and ORIGINAL PAYMENTS!
Please email service@scgcollections.com to request a return and please don't ship your return back to us without informing.
Within Australia: We receive returns within 14 days of your order being delivered, meaning your order need to be delivered to our office in Sydney within the 14 days timeframe
Outside Australia: We receive returns within 30 days of your order being delivered, meaning your order need to be delivered to our office in Sydney using your preferred courier within the 30 days timeframe
If your items do not have major issues, all returns will be classfied as change of mind in respect of a purchase, this include:
- You no longer want the product
- The product is too small or too big for you
- The product does not suit you
- You were not satisfied with the design or quality (assuming the item is not faulty)
- You do not like the smell of the items
We have two options for ‘change of mind’ return:
- Store Credit - 100% of your order as store credit + free return (T&C applied)
Within Australia: email us for requesting a shipping label
Outside Australia: Ship your return with your choice of delivery, and we will add an extra $25 AUD to your store credit or you can choose $10 refunded to your original payment to cover some shipping fee
- Refund to the original payment - Ship with your choice of delivery at your own cost.
Please note 5-10% of your refund will be deducted for the cost of the bank transaction fee (or app transaction fee if you use AFTERPAY) and payment platform charges. Once the refund is processed and sent to your card issuing bank, it can take another 2-7 business days (depending on the bank’s processing speeds) for the refund to post to your account.
Detail of the deduction fee:
- For order below $100 AUD, 5% of your refund will be deducted
- For order between $100-200 AUD, 8% of your refund will be deducted
- For order over $200 AUD, 10% of your refund will be deducted
We are not responsible for lost, stolen or undelivered returned parcels. To avoid this situation, please provide us tracking number once your return package is shipped.
All returns must be sent back to us for a refund. It's important to note that keeping the item without returning is not aligned with our company's policies. If you request a refund without returning the item, evidence will be provided to your bank, potentially causing further inconvenience.
Some items cannot be returned, such as discounted/sale items, vintage collections, gift cards, bags, and accessories. If you have any questions or concerns about the eligibility of your item for return, please feel free to contact us.
To be eligible for a return, your item must be
- In the same condition that you received it, meaning that it need to be unworn or unused, with tags, and in its original packaging (if the package is reusable)
- Free from make-up, stains and any scent (including deodorant and perfume)
- Not a final sale item (any items with a discount over 30% off)
- Not a customized item (eg. Tailor to fit)
- Not purchased with store credit
If your return does not meet the conditions, it will not be refunded and returned to you.
Please carefully consider your purchase of final sale items. It's imperative to understand that requesting a refund due to dissatisfaction with the fit or quality (assuming the item is not faulty) for final sale items is not in line with our company's policies. If you do request a refund, evidence will be provided to your bank, potentially leading to further inconvenience.
We provide free shipping for exchange within Australia and partial return shipping fee covered for exchange outside Australia
Within Australia: Request a shipping label from us within 14 days of your order being delivered. We would issue you a store credit once we receive your return.
Outside Australia: Ship the exchange item with your choice of delivery courier within 14 days of your order being delivered. You can choose $10 to be refunded to your original payment OR an extraa $25 store credit to add on your store credit. We would issue you a store credit once we receive your return.
If you believe an item you've purchased from us is a Deficient Product or wrong product, kindly ask that you carefully inspect your order upon receipt and notify us through service@scgcollections.com immediately within 24 hours with images and other descriptions of the fault or deficiency.
Without limiting the effect of the Australian Consumer Law, where you have purchased a product from us that:
- is faulty, contains a defect, or is not of accetable finish
- The purchased items does not match the product image or our description,
Our team will assess the issue and determine if it's a problem with the item itself. If it is, we will provide you with an exchange, repair or credit note. We are also resonsible for the any shipping fee involved. However, we reserve the right not to offer a credit note, exchange or repair where the goods have become of unacceptable quality a result of your misuse, damage or neglect.
Deficient Products need to be returned and tracking number need to be provided to us within 7 days after your request and we do not accept any faulty items over 14 days of your order being delivered for Australian order and 30 days of your order being delivered for international order. Once we receive the return tracking number, we will provide an exchange, repair or credit note immediately.
Please be aware that in the event of receiving a damaged item, we can only offer options for exchange, repair, or issuance of a credit note. We regret to inform you that we are unable to provide a refund to the original payment method. This policy is in place because refunding to the original payment method would not enable us to cover the return shipping fee for you and we can not generate shipping labels for international returns. We apologize for any inconvenience this may cause and appreciate your understanding.
Refund to store credit:
- Australian Returns:
Request a shipping label from us at least 24 hours before you plan to drop off the items at the post office.
- International Returns
1. Arrange and pay for postage yourself.
2. Choose one of the following options:
- Receive a $10 refund to your original payment method.
- Receive an extra $25 store credit.
3. Let us know how you'd like the shipping fee to be refunded.
Refund to original payment:
- Australian Returns: Arrange postage at your own cost. Any costs involved will not be reimbursed.
- International Returns: Arrange postage at your own cost. We do not provide pre-paid or pre-generated return labels. We can't provide suggestion towards your choice of delivery courier. Any costs and choice of delivery courier involved will be your responsibility.
Please be aware that the return shipping fee is not within our control or responsibility. Therefore, if you are prepared for a potential return, kindly request a quote for the shipping fee to Sydney before making your purchase.
Kindly be aware that we do not collaborate with any delivery courier. Consequently, we are unable to generate a shipping label OR cover return shipping fee for international returns due to varying costs across countries.
Additionally, we regret to inform you that we cannot cover the expenses associated with return shipping if you are looking for return to original payment. Since we incur the same shipping costs as you when shipping orders, and absorbing this additional expense would pose a considerable challenge for our operations. We appreciate your understanding in this matter.
If you need to change your address or cancel your order, please note that our shipping team operates at a high speed, and we might not be able to cancel or change your order, please choose carefully as we cannot be held responsible if you change your mind.
Sometimes, there's a one-hour window after placing your order where changes can be made if payment hasn't been processed and the order isn't ready for shipment. If payment is captured within this time but the order isn't prepared for shipment, we can issue a refund, subject to a 10% platform charge fee. However, once the order is prepared for shipment or in transit, cancellation will no longer be possible. If your order is eligible for cancellation or modification, please email
If you wish to make a change to your address, please inform us before you receive your shipping confirmation. Once your order is shipped, change of address will no longer be possible.
If you open a chargeback due to 'change of mind' while the parcel is on the way to you, we will provide evidence by photos and shipping records of the delivered parcel to your bank or any evidences to prove the parcel was shipped. There could be a chance for you losing the chargeback and causing low credit score.
We want to make sure your shopping experience with us is as smooth as possible, so we kindly ask that you double-check your shipping address and make sure it is correct before placing your order.
If, for any reason, we are unable to fulfill your order and provide you with the products you've purchased, we will immediately let you know and refund you the full amount you paid. Once the refund is processed and sent to your card issuing bank, it can take another 2-7 business days (depending on the bank’s processing speeds) for the refund to post to your account. We're committed to providing you with the best service possible, and we appreciate your understanding.
If you have any questions or concerns, please email service@scgcollections.com
Your purchase from us are subject to the Australian Consumer Law. The Australian Consumer Law provides you with certain rights that cannot be excluded, including the goods must not have major issues (eg. faulty), reasonably fit that we represent they will be fit for, and that the goods will correspond with any relevant description.
If the product you receive with a major problem, we will provide you with an exchange, repair or credit note. We are also resonsible for the any shipping fee involved. However, we reserve the right not to offer a credit note, exchange or refund where the goods have become of unacceptable quality a result of your misuse, damage or neglect.
If your items do not have major issues, all returns will be classfied as change of mind in respect of a purchase, this include:
- You no longer want the product
- The product is too small or too big for you
- The product does not suit you
- You were not satisfied with the design
- You do not like the smell of the items