物流政策
We offer free domestic shipping for orders over $99 AUD and free shipping to most countries in the world for orders over $300 AUD
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Australia
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For standard delivery, the delivery fee will be $10 per order for order under $99 (take up to 10-15 business days to arrive depend on location). Courier: AUSPOST
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United Kingdom |
For standard delivery, the delivery fee will be $12 per order for order under $150 (take up to 5-10 business days to arrive depend on location). Courier: Royalmail |
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New Zealand |
For standard delivery, the delivery fee will be $12 per order for order under $150 (take up to 10-15 business days to arrive depend on location). Courier: NZPOST |
| United State |
For standard delivery, the delivery fee will be $15 USD per order (normally take up to 7-15 business days to arrive, sometimes can be faster), and free shipping for over over $200 USD. |
| Europe (majority) |
For standard delivery, the delivery fee will be $18 per order for order under $300 (take up to 7-15 business days to arrive depend on location). Courier: Royalmail or other local carrier
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For standard delivery, the delivery fee will be $12 -35 AUD per order for order under $ 300AUD depends on location (normally take up to 7-20 business days to arrive, sometimes can be faster). |
Note: We want to let you know that while we'll do our best to get your order to you as quickly as possible, we can't guarantee delivery within the estimated time frame. These dates are provided as a guide only.
If you're looking to receive your parcel sooner, we'll make every effort to ship it to you as soon as we can.
If you experience any issues with your delivery, please don't hesitate to contact us for information. For the quickest solution, we recommend contacting your courier service directly.
Please note that most orders will be shipped from our warehouse in China, while some may be sent from our office in Sydney, Australia. We'll provide you with a tracking number as soon as your order is shipped so you can easily monitor its progress.
About delay or stolen packages: Please note that we cannot accept responsibility for delays, missing, lost, or stolen packages due to actions by our courier or incorrect addresses provided to us. Utilize your tracking information to monitor the shipping progress and ensure your presence at the designated location to personally receive the parcel, especially if your area is prone to parcel theft. In the case of a missing or stolen parcel, please reach out to your local delivery courier for resolution and inform us of how we can assist in this matter. We kindly request your understanding and refrain from posting negative reviews in the event of any of these events happened beyond our control
About tax and duty: Please note that customs may apply taxes to your package upon arrival in the destination country. We do not prepay these taxes and the amount is determined by the country's customs regulations. Any tax or duty imposed on your package is your responsibility.
We cannot be held responsible for any taxes or fees charged on your package by customs. If you refuse to pay the taxes or duties charged, we won't be able to issue a refund. Additionally, failure to pay taxes may result in the package being destroyed by the delivery courier.
If you have any questions or concerns about taxes and duties, please don't hesitate to contact us. We're always happy to help and ensure that your shopping experience is a positive one.
Abnormal delivery time: We estimate that your order will arrive within 3 weeks of purchase. To track your order, please use the tracking number we provided. Please note that if your order is returned to the delivery courier's warehouse, we cannot be responsible for it.
If it takes over a month for your order to arrive, please don't hesitate to reach out to us for assistance. We're always happy to help and ensure that your shopping experience is a positive one.