RETURN POLICY
We want to ensure your complete satisfaction with your purchase. If you are not satisfied for any reason, you can return or exchange your item within 14 days for domestic orders and within 30 days for international orders from the date of delivery. We offer refunds as both store credits and to the original method of payment.
Please email service@scgcollections.com to request a return and please don't ship your return back to us without informing.
Within Australia: We receive returns within 14 days of your order being delivered, meaning your return needs to be initiated and delivered to our office in Sydney within the 14 days timeframe
Outside Australia: We receive returns within 30 days of your order being delivered, meaning your return needs to be initiated and delivered to our office in Sydney using your preferred courier within the 30 days timeframe
Some items cannot be returned, such as discounted/sale items, gift cards, bags, and accessories. If you have any questions or concerns about the eligibility of your item for return, please feel free to contact us.
To be eligible for a return to original payment, your item must be
- In the same condition that you received it, meaning that it need to be unworn or unused, with tags, and in its original packaging (if the package is reusable)
- Free from make-up, stains and any scent (including deodorant and perfume)
- Not a final sale item (any items with a discount over 30% off)
- Not a customized item (eg. Tailor to fit)
- Not purchased with store credit
If your return does not meet our conditions, it will not be refunded and will be sent back to you. If your returned item shows signs of damage due to improper use, such as forcing the zipper or breaking a belt loop by using it to pull up the pants, we reserve the right to refuse your return. If the items do not fit you properly, please do not force them on.
Please carefully consider your purchase of final sale items. It's imperative to understand that requesting a refund due to dissatisfaction with the fit or quality (assuming the item is not faulty) for final sale items is not in line with our company's policies. If you do request a refund, evidence will be provided to your bank, potentially leading to further inconvenience.
If your items do not have major issues, all returns will be classfied as change of mind in respect of a purchase, this include:
- You no longer want or need the product
- The product is too small or too big for you
- The product does not suit you
- You were not satisfied with the design or quality (assuming the item is not faulty)
- You do not like the smell of the items or delivery package
We have two options for ‘change of mind’ return:
- Refund as store credit - 100% of your order as store credit + free return (T&C applied)
Within Australia: email us for requesting a shipping label
Outside Australia: Ship your return with your choice of delivery, and we will add an extra $25 AUD to your store credit or you can choose $10 refunded to your original payment to cover some shipping fee
Once we receive your return, the refund will processed and the gift vourcher will be issued to you, it can take 1-3 business days after your return package is delivered to us. Once the refund is issued as gift voucher, it will not be able to cancelled and modified.
- Refund to the original payment
Within Australia: Manage your return at your own cost
Or request a pre-paid return shipping label from us
A $12 label fee for returns on orders up to $100.
A $15 label fee for returns on orders between $100 and $200.
A $20 label fee for returns on orders over $200.
Outside Australia: We do not provide pre-paid shipping label. Please manage your return at your own cost, and ship with your choice of delivery
Once we receive your return, the refund will processed and the refund to original payment will be issued to you, it can take 2-5 business days after your return package is delivered to us. Once the refund is issued as original payment, it will not be able to cancelled and modified.
We are not responsible for lost, stolen, delayed or undelivered returned parcels. To avoid this situation, please provide us trackable shipment number once your return package is shipped.
All returns must be sent back to our office in Sydney for a refund. It's important to note that keeping the item without returning is not aligned with our company's policies. If you request a refund without returning the item, evidence will be provided to your payment platform, potentially causing further inconvenience.
We provide free shipping for exchange within Australia and partial return shipping fee covered for exchange outside Australia. If you are not satisfied with the size or the products, you can exchange your order into other size or items. There is a strict limit of 1 free exchanges per transaction.
Within Australia: Request a shipping label from us within 14 days of your order being delivered. We would issue you a gift voucher for the exchange once we receive your return.
Outside Australia: Ship the exchange item with your choice of delivery courier within 14 days of your order being delivered. You can choose $10 to be refunded to your original payment OR an extra $25 store credit to add on your store credit. We would issue you a store credit for the exchange once we receive your return tracking number.
If you believe an item you've purchased from us is a Deficient Product or wrong product, kindly ask that you carefully inspect your order upon receipt and notify us through service@scgcollections.com immediately within 24 hours with images and other descriptions of the fault or deficiency of the products.
We can only offer options for replacement, repair, or issuance of a gift voucher with return shipping fee covered by partially refund your order.
If you are looking for refund to the original payment method, it will be your own management and cost for return shipping as we can not generate shipping labels for international returns. We apologize for any inconvenience this may cause and appreciate your understanding.
Without limiting the effect of the Australian Consumer Law, where you have purchased a product from us that:
- Faulty or Defective Items: If the item you received has noticeable fault, defect, stain, or unacceptable finish before you use or try it on, it counts as a fault issue. This does not include minor issues like loose threads that can be easily trimmed.
Example: If you receive an item with a noticeable defect such as a hole, it falling apart, or a visible stain before trying it on, and you can provide a picture as proof, it will be considered a fault issue. However, issues that can't be shown in pictures, such as a perceived smell, feeling dampness, or damaging the product through misuse, or breaking a part of the clothing by applying excessive force do not qualify as fault issues.
- Items Not Matching the Product Description or Image: If the item you receive significantly differs from the product image or description, it counts as an issue. This includes receiving the wrong product or an item that looks entirely different from what was advertised. However, slight color variations or minor measurement differences (within 4 cm) between the product image and the received item are not considered issues. This policy also imply to 'tailor to fit' items
Example: If you ordered trousers but received a skirt, or if you ordered a red top but received a black one, these are considered issues. On the other hand, if the print appears white in the picture but looks like a washed-out white in real life, or if the item doesn’t fit you the same way it fits the model or you misjudged your size, these do not count as issues.
For custom-fit items, if the received products match the description and images, they are not considered defective. A measurement difference of up to 5 cm is normal and not considered an issue. We aim to match your measurements as closely as possible
This policy applies only to products that are faulty or completely incorrect. Other situations, such as minor damage or differences are not covered under the 'damage and issues' policy.
Our team will evaluate the issue to determine if it is a problem with the item itself. We keep records of all items sent and appreciate your honesty in not misusing this policy for personal gain.
If the item itself has major issues, we will provide you with an exchange, repair or credit note. We are also resonsible for the any shipping fee involved.
However, we reserve the right not to offer a credit note, exchange or repair where the goods have become of unacceptable quality a result of your misuse, damage or neglect.
Deficient products need to be returned and tracking number need to be provided to us within 7 days after your request and we do not accept any faulty items over 14 days of your order being delivered for Australian order and 30 days of your order being delivered for international order. Once we receive the return tracking number, we will provide an exchange, repair or credit note immediately.
We offer refunds on all eligible purchases, which will be processed back to the original payment method used at checkout or gift voucher. If a combination of a gift card and another payment method was used, the refund will be applied to the gift card first, followed by the remaining amount to the alternate payment method. Refunds will be initiated within 3-5 business days after receiving your package.
1. Refund as gift voucher
- Has 5 year expiration date
- Can be transferred and combined with discount code
2. Refund to original paymet
- Issued after we receive the return
- Take an additional 2-8 business days for the refund to reflect in your account
NOTE: We want to ensure 100% transparency about your refund. Our listed prices include a 3.95% transaction fee that covers credit card costs, and this fee cannot be refunded because it’s already paid when you place your order. If you paid a shipping fee, that amount also won’t be refunded because it’s paid directly to the delivery service. Thank you for understanding our efforts to be upfront about these costs
For bulk orders, please note that refunds will incur a processing service fee. To avoid any potential issues, we encourage thoughtful purchasing decisions with a smaller purchase (under $100) to ensure you are satisfied with our products.
Service Fee (0% - 5.05%): This fee covers the additional services involved in managing and processing the refund/return, which allows us to keep product prices fair and competitive by ensuring that costs associated with returns are managed separately.Detail of the deduction fee for service fee:
- Refund items below $100 AUD: 0%
- Refund items between $100 - $200 AUD: A 3.05% service fee will apply.
- Refund over $200 AUD: A 5.05 % service fee will apply.
Refund to store credit:
- Australian Returns:
Request a shipping label from us at least 24 hours before you plan to drop off the items at the post office.
- International Returns
1. Arrange and pay for postage yourself.
2. Choose one of the following options:
- Receive a $10 refund to your original payment method.
- Receive an extra $25 store credit.
3. Let us know how you'd like the shipping fee to be refunded.
Refund to original payment:
- Australian Returns: Arrange postage at your own cost. Any costs involved will not be reimbursed.
- International Returns: Arrange postage at your own cost. We do not provide pre-paid or pre-generated return labels. We can't provide suggestion towards your choice of delivery courier. Any costs and choice of delivery courier involved will be your responsibility.
Please be aware that the return shipping fee is not within our control or responsibility. Therefore, if you are prepared for a potential return, kindly request a quote for the shipping fee to Sydney before making your purchase.
Kindly be aware that we do not collaborate with any delivery courier. Consequently, we are unable to generate a shipping label OR cover return shipping fee for international returns due to varying costs across countries.
Additionally, we regret to inform you that we cannot cover the expenses associated with return shipping if you are looking for return to original payment. Since we incur the same shipping costs as you when shipping orders, and absorbing this additional expense would pose a considerable challenge for our operations. We appreciate your understanding in this matter.
Faulty and issues:
- Australian Returns: Request a return shipping label from us
- International Returns: Arrange postage at your own cost. We do not provide pre-paid or pre-generated return labels. We can't provide suggestion towards your choice of delivery courier. You can choose one of the following option for your return shipping fee:
1. $23 AUD refund to your original payment (This rate is based on the general international shipping fee provided by AUSPOST. We are not responsible for any additional costs if your chosen delivery courier charges a higher fee)
2. $ 30 AUD refund as gift voucher
Once we receive your return, the cost of the item will be refunded to you as a gift voucher and the return shipping fee will be refunded based on your choice.
We understand that sometimes items may not fit perfectly, and it can be frustrating when they are part of a final sale. To accommodate you, we offer the following options for final sale items:
- Refund as Store Credit or Exchange: Final sale items are eligible for a refund in the form of store credit or can be exchanged for another item.
- Return Shipping Costs: Return shipping costs are the responsibility of the customer.
For any questions or further assistance, please reach out to our customer service team
To accommodate you, we offer the following options for puschases with store credit:
- Refund as Store Credit or Exchange: Purchase with store credit are eligible for a refund in the form of store credit or can be exchanged for another item or sizes
- Return Shipping Costs: Return shipping costs are the responsibility of the customer.
For any questions or further assistance, please reach out to our customer service team
If you need to change your address or cancel your order, please note that our shipping team operates at a high speed, and we might not be able to cancel or change your order, please choose carefully as we cannot be held responsible if you change your mind.
Sometimes, there's a one-hour window after placing your order where changes can be made if payment hasn't been processed and the order isn't ready for shipment. If payment is captured within this time but the order isn't prepared for shipment, we can issue a refund, subject to a 10% platform charge fee. However, once the order is prepared for shipment or in transit, cancellation will no longer be possible. If your order is eligible for cancellation or modification, please email
If you wish to make a change to your address, please inform us before you receive your shipping confirmation. Once your order is shipped, change of address will no longer be possible.
If you open a chargeback due to 'change of mind' while the parcel is on the way to you, we will provide evidence by photos and shipping records of the delivered parcel to your bank or any evidences to prove the parcel was shipped. There could be a chance for you losing the chargeback and causing low credit score.
We want to make sure your shopping experience with us is as smooth as possible, so we kindly ask that you double-check your shipping address and make sure it is correct before placing your order.
If the items are customized, the order cannot be modified, canceled, or refunded once the trousers have been tailored. To cancel or request a refund for customized products, please notify us before the measurements are provided. Refunds or replacements can only be issued if the customized item is lost during transit to you.
If, for any reason, we are unable to fulfill your order and provide you with the products you've purchased, we will immediately let you know and refund you the full amount you paid. Once the refund is processed and sent to your card issuing bank, it can take another 2-7 business days (depending on the bank’s processing speeds) for the refund to post to your account. We're committed to providing you with the best service possible, and we appreciate your understanding.
If you have any questions or concerns, please email service@scgcollections.com
Your purchase from us are subject to the Australian Consumer Law. The Australian Consumer Law provides you with certain rights that cannot be excluded, including the goods must not have major issues (eg. faulty), reasonably fit that we represent they will be fit for, and that the goods will correspond with any relevant description.
If the product you receive with a major problem, we will provide you with an exchange, repair or credit note. We are also resonsible for the any shipping fee involved. However, we reserve the right not to offer a credit note, exchange or refund where the goods have become of unacceptable quality a result of your misuse, damage or neglect.
If your items do not have major issues, all returns will be classfied as change of mind in respect of a purchase, this include:
- You no longer want the product
- The product is too small or too big for you
- The product does not suit you
- You were not satisfied with the design
- You do not like the smell of the items