RETURN POLICY
If something doesn’t feel quite right, we’re here to help.You can return or exchange your item, and once we receive it back, we’ll process your refund to your original payment method or as store credit.
By completing a purchase on our website, you acknowledge and agree to our returns policy. Please review it thoroughly prior to making your purchase.
Please request a return here and fill up the return form once you confirm returning your order
If you have any questions, please contact us through emailing: service@scgcollections.com
WITHIN AUSTRALIA
We accept return requests within 7 days of delivery. Once your request is submitted, your return must be delivered to our Sydney return address within 14 days of the original delivery date.
OUTSIDE AUSTRALIA
We accept return requests within 7 days of delivery. Once your request is submitted, your return must be delivered to our Sydney return address within 30 days of the original delivery date.
To be eligible for a return to original payment, your item must be
In the same condition as when you received it — unworn or unused, with tags attached, and in its original product packaging, just as it was delivered to you.
Free from makeup, animal hair, carpet fibers, stains, and any scents (including deodorant and perfume). A$5 processing fee will be applied if the returned items contain any animal or carpet hair.
Not a final sale item (any items with a discount over 30% off of its RRP)
Not a customized item (eg. Tailor to fit)
Returns must meet all return conditions to be accepted. Items that do not meet these conditions will not be refunded and will be returned to you.
Please do not force an item on if it does not fit. We may refuse returns for items damaged through improper handling, including forced zippers or damaged belt loops caused by pulling on them.
Final sale items cannot be returned or refunded for change of mind, fit, or dissatisfaction with quality unless the item is faulty. Please choose carefully before purchasing.
Please submit a return under our "change of mind" policy here and complete the return form and include it with your package
If your items do not have major issues, all returns will be classfied as change of mind in respect of a purchase, this include:
- You no longer want or need the product
- The product is too small or too big for you
- The product does not suit you
- The product did not arrive within the expected timeframe or the estimated delivery window.
- You were not satisfied with the design or quality (assuming the item is not faulty)
- You do not like the smell of the items or delivery package
We have two options for ‘change of mind’ return:
Refund as store credit - 100% of your order as store credit + free return (T&C applied)
Within Australia: Free return shipping is provided.
Outside Australia: Please arrange and pay for your return shipping using a delivery carrier of your choice.
To help cover the return shipping cost, you can choose either:
- $25 AUD added to your store credit,
- or$10 AUD refunded to your original payment method.
Once we receive your return, the refund will processed and the gift vourcher will be issued to you, it can take 1-3 business days after your return package is delivered to us.
Important: Once you choose an exchange or store credit, any new order placed using that exchange or store credit can still be returned, subject to our return conditions. However, any further return will only be eligible for exchange or store credit and cannot be refunded to the original payment method.
Refund to the original payment
Return Shipping Costs: You are responsible for arranging and paying for your return shipping using a delivery carrier of your choice. We do not provide prepaid return shipping labels.
Once your return tracking shows delivered to our PO Box, please allow up to 10 business days for us to receive, inspect and process your return.
Once approved, your refund will be issued to your original payment method, and you will receive a refund confirmation email.Please note that processing may take longer during busy sale periods or public holidays.
Once a refund has been issued to the original payment method, it cannot be cancelled, changed or redirected to another payment method.
All returns must be sent back to our address in Sydney for a refund.
Please note: Once a payment dispute has been opened, all further correspondence and resolution will be handled through the third-party platform managing the dispute. We will also not be processing any returns on our end for disputed orders.
We are not responsible for lost, stolen, delayed or undelivered returned parcels. To avoid this situation, please provide us with a trackable shipment number once your return package is shipped.
We provide free shipping for exchange within Australia and partial return shipping fee covered for exchange outside Australia. If you are not satisfied with the size or the products, you can exchange your order into other size or items. There is a strict limit of 1 free exchanges per transaction.
For exchange, please submit your request here and we will email you the method accordingly.
Within Australia: Request a shipping label from us within 14 days of your order being delivered. We would issue you a gift voucher for the exchange once we receive your return (T&C APPLIED).
Outside Australia: Ship the exchange item with your choice of delivery courier within 14 days of your order being delivered.
You can choose
- $10 to be refunded to your original payment
- OR an extra $25 store credit to add on your store credit.
We would issue you a store credit for the exchange once we receive your return tracking number.
Eligible returns can be refunded as either a gift voucher or, where eligible, to the original payment method.
1. Gift Voucher
- Valid for 5 yearsTransferable
- Can be used with discount codes
2. Original Payment Method
- Available for eligible credit card, debit card and PayPal purchases
- Afterpay purchases are eligible for store credit only
If your order was paid using both a gift voucher and another payment method, the refund will be returned to the gift voucher first, with any remaining eligible amount refunded to the other payment method.
Non-Refundable Costs
The following costs are not included in your refund:
- Original shipping fees and pre-paid tax or duty where applicable
- 3.95% transaction fee included in the listed price, as this payment-processing cost has already been incurred
- Canada & EU: Prepaid VAT/tax included in the purchase price is non-refundable. The amount varies by destination.
- United States: Where a tariff was prepaid as part of the purchase price, the applicable tariff amount will be deducted from the refund.
Return Processing Fee
A return processing service fee may apply based on the value of the items being refunded:
Below $100 AUD: No service fee
$100–$200 AUD: 3.05%
Over $200 AUD: 5.05%
This fee covers the additional handling and processing associated with higher-value returns.
All orders placed using Afterpay are not eligible for refunds to the original payment method (including damage and issues items). Approved returns for Afterpay orders will be issued as store credit only for the final price of the returned item(s).
Afterpay installments will continue to be charged until the order has been paid in full.
Each of our products is handmade by our dedicated team, who also carefully pack your order. We take great care in ensuring that every item meets the highest standards of quality.
If your items do not have any major defects or are not completely incorrect, but you are dissatisfied with factors like the scent, quality, slight color variations, or fit, please submit a return under our "change of mind" policy here and complete the return form and include it with your package
However, if you believe that an item you've purchased from us is deficient (with a flaw that can be shown in pictures) or is the wrong product, please let us know.
We kindly ask that you carefully inspect your order upon receipt and notify us through service@scgcollections.com immediately within 24 hours with images along with other descriptions of the fault or deficiency of the products..
Without limiting the effect of the Australian Consumer Law, where you have purchased a product from us that:
Faulty or Defective Items
If the item you received has noticeable fault, defect, stain, or unacceptable finish before you use or try it on, it counts as a fault issue. The defects must be identifiable through photos to be covered under the 'damage and issues' policy. This excludes items with thread that can be cut off and smell that can be solved after laundry.
Example: If you receive an item with a noticeable defect, such as a hole, falling apart, or a visible stain before trying it on, and you can provide a photo as proof, it will be considered a fault issue. However, issues that cannot be shown in photos, such as perceived odors, dampness, damage from misuse, breaking parts of the clothing through excessive force, or not following washing guidelines, do not qualify as fault issues, as these problems occur after the items leave our warehouse and are not caused by us
Items Not Matching the Product Description or Image
If the item you receive significantly differs from the product image or description, it counts as an issue. This includes receiving the wrong product/size or an item that looks entirely different from what was advertised. However, slight colour variations or minor measurement differences (within 4 cm) between the product image and the received item are not considered issues. This policy also imply to 'tailor to fit' items
Example: If you ordered trousers but received a skirt, or if you ordered a size small but received a medium, these are considered issues. On the other hand, if the print appears white in the picture but looks like a washed-out white in real life, or if the item doesn’t fit you the same way it fits the model or you misjudged your size, these do not count as issues.
If the item has significant issues, we will offer an replacement, repair, or a gift voucher as compensation. In such cases, we will also cover any associated shipping costs by providing a partial refund of your order after receiving your return.
However, if you prefer a refund to your original payment method, the return shipping will be at your own expense and management
This policy applies only to products that are faulty or completely incorrect. Other situations, such as minor damage or differences are not covered under the 'damage and issues' policy.
Our team will evaluate the issue to determine if it is a problem with the item itself. We keep records of all items sent and appreciate your honesty in not misusing this policy for personal gain. However, we reserve the right not to offer a credit note, exchange or repair where the goods have become of unacceptable quality a result of your misuse, damage or neglect.
Deficient products need to be returned and tracking number need to be provided to us within 7 days after your request and we do not accept any faulty items over 14 days of your order being delivered for Australian order and 30 days of your order being delivered for international order. Once we receive the return tracking number, we will provide an exchange, repair or credit note immediately after receiving your return.
Cost of Return:
- Australian Returns: Request a return shipping label from us
- International Returns: Arrange postage at your own cost. We do not provide pre-paid or pre-generated return labels.
You can choose one of the following option for your return shipping fee:
1. $23 AUD refund to your original payment (This rate is based on the general international shipping fee provided by AUSPOST. We are not responsible for any additional costs if your chosen delivery courier charges a higher fee)
2. $ 30 AUD refund as gift voucherOnce we receive your return, the cost of the item will be refunded to you as a gift voucher and the return shipping fee will be refunded based on your choice.
All returns must be sent to our designated adress in Sydney. Please note that we cannot process or refund returns that are not sent and successfully delivered to this address.
To be eligible for a refund or exchange, all returns must be initiated through our Return Portal.
Please note we do not accept returns that's delivered to any other location, including the sender’s address printed on the original shipping label. If you choose to send your parcel to an alternative address, any loss, delays, or costs incurred will be entirely your responsibility, and your return will not be processed.
Please note that returns should not be shipped before initiating the return request and notifying us in advance.
Return Address:
Receiver: SCG_COLLECTIONS
Address: 7/702 Botany Rd, Mascot NSW 2020, Australia
Email: service@scgcollections.com
If you need to change your address or cancel your order, please note that our shipping team operates at a high speed, and we might not be able to cancel or change your order, please choose carefully as we cannot be held responsible if you change your mind.
Sometimes, there's a one-hour window after placing your order where changes can be made if payment hasn't been processed and the order isn't ready for shipment. If payment is captured within this time but the order isn't prepared for shipment, we can issue a refund, subject to a 10% platform charge fee. However, once the order is prepared for shipment or in transit, cancellation will no longer be possible. If your order is eligible for cancellation or modification, please email
If you wish to make a change to your address, please inform us before you receive your shipping confirmation. Once your order is shipped, change of address will no longer be possible.
If you open a chargeback due to 'change of mind' while the parcel is on the way to you, we will provide evidence by photos and shipping records of the delivered parcel to your bank or any evidences to prove the parcel was shipped. There could be a chance for you losing the chargeback and causing low credit score.
We want to make sure your shopping experience with us is as smooth as possible, so we kindly ask that you double-check your shipping address and make sure it is correct before placing your order.
If the items are customized, the order cannot be modified, canceled, or refunded once the trousers have been tailored. To cancel or request a refund for customized products, please notify us before the measurements are provided. Refunds or replacements can only be issued if the customized item is lost during transit to you.
If, for any reason, we are unable to fulfill your order and provide you with the products you've purchased, we will immediately let you know and refund you the full amount you paid. Once the refund is processed and sent to your card issuing bank, it can take another 2-7 business days (depending on the bank’s processing speeds) for the refund to post to your account. We're committed to providing you with the best service possible, and we appreciate your understanding.
If you have any questions or concerns, please email service@scgcollections.com
We understand that sometimes items may not fit perfectly, and it can be frustrating when they are part of a final sale. To accommodate you, we offer the following options for final sale items:
- Refund as Store Credit or Exchange: Final sale items are eligible for a refund in the form of store credit or can be exchanged for another item.
- Return Shipping Costs: Return shipping costs are the responsibility of the customer.
For any questions or further assistance, please reach out to our customer service team
We understand that there may be instances where you’re not completely satisfied with an item you exchanged for (repurchase with store credit). To assist you, we offer the following options for purchases made with store credit (gift voucher):
- Refund as Store Credit or exchange: Purchases made with store credit (gift voucher) or items previously exchanged for another are eligible for a refund in the form of store credit (gift voucher) or can be exchanged for a different item or size.
- Return Shipping Costs: Return shipping costs are the responsibility of the customer.
For any questions or further assistance, please reach out to our customer service team
Please be aware that customs authorities in the destination country may apply taxes or duties to your package upon arrival.
For most countries, we do not prepay these taxes, as the amount is determined by the customs regulations of the destination country.
However, start from February 5th, 2025, for the following countries, we have already prepaid the applicable taxes, which are included in your product price:
France, Germany, Italy, Spain: 10% of the order value
Canada: 15% of the order value
United States: 10% of the order value
This means you will not be charged additional taxes or duties upon delivery for orders shipped to these countries.
Please note if you wish to return your order, these amount will not be refunded as they have been paid to the custom by law.
We do not provide price adjustments for purchases based on sales or currency fluctuations, as the price at the time of purchase is considered final.
However, buying before a sale period comes with great benefits! It ensures that the items you want are available and reserved for you, so you don’t have to worry about them selling out during the busy sale period. Your order is also processed and shipped sooner, meaning you’ll receive your items faster. Plus, you avoid potential delays caused by restocking or high demand during sales. By purchasing early, you secure your products with peace of mind and priority service!
Your purchase from us are subject to the Australian Consumer Law. The Australian Consumer Law provides you with certain rights that cannot be excluded, including the goods must not have major issues (eg. faulty), reasonably fit that we represent they will be fit for, and that the goods will correspond with any relevant description.
If the product you receive with a major problem, we will provide you with an exchange, repair or credit note. We are also resonsible for the any shipping fee involved. However, we reserve the right not to offer a credit note, exchange or refund where the goods have become of unacceptable quality a result of your misuse, damage or neglect.
If your items do not have major issues, all returns will be classfied as change of mind in respect of a purchase, this include:
- You no longer want the product
- The product is too small or too big for you
- The product does not suit you
- You were not satisfied with the design
- You do not like the smell of the items