Within Australia: We receive returns within 14 days of your order being delivered, meaning your order need to be delivered to our office in Sydney within the 14 days timeframe

Outside Australia: We receive returns within 30 days of your order being delivered, meaning your order need to be delivered to our office in Sydney using your preferred courier within the 30 days timeframe

If your items do not have major issues, all returns will be classfied as change of mind in respect of a purchase, this include:

- You no longer want the product
- The product is too small or too big for you
- The product does not suit you
- You were not satisfied with the design or quality (assuming the item is not faulty)
- You do not like the smell of the items

We have two options for ‘change of mind’ return:

- Store Credit - 100% of your order as store credit + free return (T&C applied)

Within Australia: email us for requesting a shipping label

Outside Australia: Ship your return with your choice of delivery, and we will add an extra $25 AUD to your store credit or you can choose $10 refunded to your original payment to cover some shipping fee

- Refund to the original payment - Ship with your choice of delivery at your own cost.

Please note 5-10% of your refund will be deducted for the cost of the bank transaction fee (or app transaction fee if you use AFTERPAY) and payment platform charges. Once the refund is processed and sent to your card issuing bank, it can take another 2-7 business days (depending on the bank’s processing speeds) for the refund to post to your account.

Detail of the deduction fee:
- For order below $100 AUD, 5% of your refund will be deducted
- For order between $100-200 AUD, 8% of your refund will be deducted
- For order over $200 AUD, 10% of your refund will be deducted

We are not responsible for lost, stolen or undelivered returned parcels. To avoid this situation, please provide us tracking number once your return package is shipped.

All returns must be sent back to us for a refund. It's important to note that keeping the item without returning is not aligned with our company's policies. If you request a refund without returning the item, evidence will be provided to your bank, potentially causing further inconvenience.

Some items cannot be returned, such as discounted/sale items, vintage collections, gift cards, bags, and accessories. If you have any questions or concerns about the eligibility of your item for return, please feel free to contact us.

To be eligible for a return, your item must be

-  In the same condition that you received it, meaning that it need to be unworn or unused, with tags, and in its original packaging (if the package is reusable)
-  Free from make-up, stains and any scent (including deodorant and perfume)
-  Not a final sale item (any items with a discount over 30% off)
-  Not a customized item (eg. Tailor to fit)
-  Not purchased with store credit

If your return does not meet the conditions, it will not be refunded and returned to you.

Please carefully consider your purchase of final sale items. It's imperative to understand that requesting a refund due to dissatisfaction with the fit or quality (assuming the item is not faulty) for final sale items is not in line with our company's policies. If you do request a refund, evidence will be provided to your bank, potentially leading to further inconvenience.

We provide free shipping for exchange within Australia and partial return shipping fee covered for exchange outside Australia

Within Australia: Request a shipping label from us within 14 days of your order being delivered. We would issue you a store credit once we receive your return.

Outside Australia: Ship the exchange item with your choice of delivery courier within 14 days of your order being delivered. You can choose $10 to be refunded to your original payment OR an extraa $25 store credit to add on your store credit. We would issue you a store credit once we receive your return.

If you believe an item you've purchased from us is a Deficient Product or wrong product, kindly ask that you carefully inspect your order upon receipt and notify us through  service@scgcollections.com  immediately within 24 hours with images and other descriptions of the fault or deficiency.

Without limiting the effect of the Australian Consumer Law, where you have purchased a product from us that:

- is faulty, contains a defect, or is not of accetable finish
- The purchased items does not match the product image or our description,

Our team will assess the issue and determine if it's a problem with the item itself. If it is, we will provide you with an exchange, repair or credit note. We are also resonsible for the any shipping fee involved. However, we reserve the right not to offer a credit note, exchange or repair where the goods have become of unacceptable quality a result of your misuse, damage or neglect.

Deficient Products need to be returned and tracking number need to be provided to us within 7 days after your request and we do not accept any faulty items over 14 days of your order being delivered for Australian order and 30 days of your order being delivered for international order. Once we receive the return tracking number, we will  provide  an exchange, repair or credit note immediately.

Please be aware that in the event of receiving a damaged item, we can only offer options for exchange, repair, or issuance of a credit note. We regret to inform you that we are unable to provide a refund to the original payment method. This policy is in place because refunding to the original payment method would not enable us to cover the return shipping fee for you and we can not generate shipping labels for international returns. We apologize for any inconvenience this may cause and appreciate your understanding.

Refund to store credit:

- Australian Returns:
Request a shipping label from us at least 24 hours before you plan to drop off the items at the post office.

- International Returns
1. Arrange and pay for postage yourself.
2. Choose one of the following options:
- Receive a $10 refund to your original payment method.
- Receive an extra $25 store credit.
3. Let us know how you'd like the shipping fee to be refunded.

Refund to original payment:

- Australian Returns: Arrange postage at your own cost. Any costs involved will not be reimbursed.
- International Returns: Arrange postage at your own cost. We do not provide pre-paid or pre-generated return labels. We can't provide suggestion towards your choice of delivery courier. Any costs and choice of delivery courier involved will be your responsibility.

Please be aware that the return shipping fee is not within our control or responsibility. Therefore, if you are prepared for a potential return, kindly request a quote for the shipping fee to Sydney before making your purchase.

Kindly be aware that we do not collaborate with any delivery courier. Consequently, we are unable to generate a shipping label OR cover return shipping fee for international returns due to varying costs across countries.

Additionally, we regret to inform you that we cannot cover the expenses associated with return shipping if you are looking for return to original payment. Since we incur the same shipping costs as you when shipping orders, and absorbing this additional expense would pose a considerable challenge for our operations. We appreciate your understanding in this matter.