RETURN POLICY
If for any reason you are not satisfied with your purchase, you can return or exchange your item. Refunds are available as store credits or to the original method of payment upon receipt of the returned item.
By completing a purchase on our website, you acknowledge and agree to our returns policy. Please review it thoroughly prior to making your purchase.
Please request a return here and fill up the return form once you confirm returning your order
If you have any questions, please contact us through emailing: service@scgcollections.com
WITHIN AUSTRALIA
We receive returns within 14 days of your order being delivered, meaning your return needs to be initiated and delivered to our office in Sydney within the 14 days timeframe
OUTSIDE AUSTRALIA
We receive returns within 30 days of your order being delivered, meaning your return needs to be initiated and delivered to our office in Sydney using your preferred courier within the 30 days timeframe
To be eligible for a return to original payment, your item must be
In the same condition as when you received it — unworn or unused, with tags attached, and in its original product packaging, just as it was delivered to you.
Free from makeup, animal hair, carpet fibers, stains, and any scents (including deodorant and perfume). A$5 processing fee will be applied if the returned items contain any animal or carpet hair.
Not a final sale item (any items with a discount over 30% off of its RRP)
Not a customized item (eg. Tailor to fit)
If your return does not meet our conditions, it will not be refunded and will be sent back to you. If your returned item shows signs of damage due to improper use, such as forcing the zipper or breaking a belt loop by using it to pull up the pants, we reserve the right to refuse your return.If the items do not fit you properly, please do not force them on.Please carefully consider your purchase of final sale items.It's imperative to understand that requesting a refund due to dissatisfaction with the fit or quality (assuming the item is not faulty) for final sale items is not in line with our company's policies. If you do request a refund, evidence will be provided to your bank, potentially leading to further inconvenience.
Please submit a return under our "change of mind" policy here and complete the return form and include it with your package
If your items do not have major issues, all returns will be classfied as change of mind in respect of a purchase, this include:
- You no longer want or need the product
- The product is too small or too big for you
- The product does not suit you
- You were not satisfied with the design or quality (assuming the item is not faulty)
- You do not like the smell of the items or delivery package
We have two options for ‘change of mind’ return:
Refund as store credit - 100% of your order as store credit + free return (T&C applied)
Within Australia: Free return shipping
Outside Australia: Ship your return with your choice of delivery, and we will add an extra $25 AUD to your store credit or you can choose $10 refunded to your original payment to cover some shipping fee
Once we receive your return, the refund will processed and the gift vourcher will be issued to you, it can take 1-3 business days after your return package is delivered to us.
Once the refund is issued as gift voucher, it will not be able to cancelled and modified.
Refund to the original payment
Within Australia: Manage your return at your own cost
Outside Australia: We do not provide pre-paid shipping label. Please manage your return at your own cost, and ship with your choice of delivery
Once we receive your return, your refund will be processed and issued to the original payment method. It typically takes 3–5 business days to process your request after your return package is delivered to our PO Box. You will receive a refund notification within this timeframe. Please note that processing times may be longer during busy sale periods or holidays.
Once the refund is issued as original payment, it will not be able to cancelled and modified.
All returns must be sent back to our PO box in Sydney for a refund. It's important to note that keeping the item without returning is not aligned with our company's policies. If you request a refund without returning the item, evidence will be provided to your payment platform, potentially causing further inconvenience.
We are not responsible for lost, stolen, delayed or undelivered returned parcels. To avoid this situation, please provide us trackable shipment number once your return package is shipped.
We provide free shipping for exchange within Australia and partial return shipping fee covered for exchange outside Australia. If you are not satisfied with the size or the products, you can exchange your order into other size or items. There is a strict limit of 1 free exchanges per transaction.
For exchange, please submit your request here and we will email you the method accordingly.
Within Australia: Request a shipping label from us within 14 days of your order being delivered. We would issue you a gift voucher for the exchange once we receive your return.
Outside Australia: Ship the exchange item with your choice of delivery courier within 14 days of your order being delivered. You can choose $10 to be refunded to your original payment OR an extra $25 store credit to add on your store credit. We would issue you a store credit for the exchange once we receive your return tracking number.
We offer refunds on all eligible purchases, which will be processed back to the original payment method used at checkout or gift voucher. If a combination of a gift card and another payment method was used, the refund will be applied to the gift card first, followed by the remaining amount to the alternate payment method. Refunds will be initiated within 3-5 business days after receiving your package.
1. Refund as gift voucher
- Has 5 year expiration date
- Can be transferred and combined with discount code
2. Refund to original paymet
- Issued after we receive the return
- It typically takes 3–5 business days to process your request after your return package is delivered to our PO Box. You will receive a refund notification within this timeframe. Please note that processing times may be longer during busy sale periods or holidays.
- Take an additional 2-8 business days for the refund to reflect in your account
NOTE: We want to ensure 100% transparency about your refund. Our listed prices include a 3.95% transaction fee that covers credit card costs, and this fee cannot be refunded because it’s already paid when you place your order. If you paid a shipping fee, that amount also won’t be refunded because it’s paid directly to the delivery service. Thank you for understanding our efforts to be upfront about these costs.
For orders from Canada and EU (including Belgium, France, Germany, Italy, Poland, and Spain), the listed price already includes pre-paid VAT/tax for your local customs. Please note that this pre-paid VAT is non-refundable and constitutes approximately 10% of your order value depending on your countries.
For bulk orders, please note that refunds will incur a processing service fee. To avoid any potential issues, we encourage thoughtful purchasing decisions with a smaller purchase (under $100) to ensure you are satisfied with our products.
Service Fee (0% - 5.05%): This fee covers the additional services involved in managing and processing the refund/return, which allows us to keep product prices fair and competitive by ensuring that costs associated with returns are managed separately.Detail of the deduction fee for service fee:
- Refund items below $100 AUD: 0%
- Refund items between $100 - $200 AUD: A 3.05% service fee will apply.
- Refund over $200 AUD: A 5.05 % service fee will apply.
Each of our products is handmade by our dedicated team, who also carefully pack your order. We take great care in ensuring that every item meets the highest standards of quality.
If your items do not have any major defects or are not completely incorrect, but you are dissatisfied with factors like the scent, quality, slight color variations, or fit, please submit a return under our "change of mind" policy here and complete the return form and include it with your package
However, if you believe that an item you've purchased from us is deficient (with a flaw that can be shown in pictures) or is the wrong product, please let us know.
We kindly ask that you carefully inspect your order upon receipt and notify us through service@scgcollections.com immediately within 24 hours with images along with other descriptions of the fault or deficiency of the products..
Without limiting the effect of the Australian Consumer Law, where you have purchased a product from us that:
Faulty or Defective Items
If the item you received has noticeable fault, defect, stain, or unacceptable finish before you use or try it on, it counts as a fault issue. The defects must be identifiable through photos to be covered under the 'damage and issues' policy. This excludes items with thread that can be cut off and smell that can be solved after laundry.
Example: If you receive an item with a noticeable defect, such as a hole, falling apart, or a visible stain before trying it on, and you can provide a photo as proof, it will be considered a fault issue. However, issues that cannot be shown in photos, such as perceived odors, dampness, damage from misuse, breaking parts of the clothing through excessive force, or not following washing guidelines, do not qualify as fault issues, as these problems occur after the items leave our warehouse and are not caused by us
Items Not Matching the Product Description or Image
If the item you receive significantly differs from the product image or description, it counts as an issue. This includes receiving the wrong product/size or an item that looks entirely different from what was advertised. However, slight colour variations or minor measurement differences (within 4 cm) between the product image and the received item are not considered issues. This policy also imply to 'tailor to fit' items
Example: If you ordered trousers but received a skirt, or if you ordered a size small but received a medium, these are considered issues. On the other hand, if the print appears white in the picture but looks like a washed-out white in real life, or if the item doesn’t fit you the same way it fits the model or you misjudged your size, these do not count as issues.
If the item has significant issues, we will offer an replacement, repair, or a gift voucher as compensation. In such cases, we will also cover any associated shipping costs by providing a partial refund of your order after receiving your return.
However, if you prefer a refund to your original payment method, the return shipping will be at your own expense and management
This policy applies only to products that are faulty or completely incorrect. Other situations, such as minor damage or differences are not covered under the 'damage and issues' policy.
Our team will evaluate the issue to determine if it is a problem with the item itself. We keep records of all items sent and appreciate your honesty in not misusing this policy for personal gain. However, we reserve the right not to offer a credit note, exchange or repair where the goods have become of unacceptable quality a result of your misuse, damage or neglect.
Deficient products need to be returned and tracking number need to be provided to us within 7 days after your request and we do not accept any faulty items over 14 days of your order being delivered for Australian order and 30 days of your order being delivered for international order. Once we receive the return tracking number, we will provide an exchange, repair or credit note immediately after receiving your return.
Our return process requires that all items be sent to a single return address located in Sydney.
To ensure a smooth refund or exchange, all returns must be initiated through our return center and delivered to this address. Please note we do not have other return address locate outside Australia
Please note that returns should not be shipped before initiating the return request and notifying us in advance.
Return Address:
Receiver: SCG_COLLECTIONS
Address: PO BOX 6708, Silverwater, NSW, 2128, AUSTRALIA
Email: service@scgcollections.com
Refund to store credit:
- Australian Returns:
Request a shipping label from us at least 24 hours before you plan to drop off the items at the post office.
- International Returns
1. Arrange and pay for postage yourself.
2. Choose one of the following options:
- Receive a $10 refund to your original payment method.
- Receive an extra $25 store credit.
3. Let us know how you'd like the shipping fee to be refunded.
Refund to original payment:
- Australian Returns: Arrange postage at your own cost. Any costs involved will not be reimbursed.
- International Returns: Arrange postage at your own cost. We do not provide pre-paid or pre-generated return labels. We can't provide suggestion towards your choice of delivery courier. Any costs and choice of delivery courier involved will be your responsibility.
Please be aware that the return shipping fee is not within our control or responsibility. Therefore, if you are prepared for a potential return, kindly request a quote for the shipping fee to Sydney before making your purchase.
Kindly be aware that we do not collaborate with any delivery courier. Consequently, we are unable to generate a shipping label OR cover return shipping fee for international returns due to varying costs across countries.
Additionally, we regret to inform you that we cannot cover the expenses associated with return shipping if you are looking for return to original payment. Since we incur the same shipping costs as you when shipping orders, and absorbing this additional expense would pose a considerable challenge for our operations. We appreciate your understanding in this matter.
Faulty and issues:
- Australian Returns: Request a return shipping label from us
- International Returns: Arrange postage at your own cost. We do not provide pre-paid or pre-generated return labels. We can't provide suggestion towards your choice of delivery courier. You can choose one of the following option for your return shipping fee:
1. $23 AUD refund to your original payment (This rate is based on the general international shipping fee provided by AUSPOST. We are not responsible for any additional costs if your chosen delivery courier charges a higher fee)
2. $ 30 AUD refund as gift voucher
Once we receive your return, the cost of the item will be refunded to you as a gift voucher and the return shipping fee will be refunded based on your choice.
If you need to change your address or cancel your order, please note that our shipping team operates at a high speed, and we might not be able to cancel or change your order, please choose carefully as we cannot be held responsible if you change your mind.
Sometimes, there's a one-hour window after placing your order where changes can be made if payment hasn't been processed and the order isn't ready for shipment. If payment is captured within this time but the order isn't prepared for shipment, we can issue a refund, subject to a 10% platform charge fee. However, once the order is prepared for shipment or in transit, cancellation will no longer be possible. If your order is eligible for cancellation or modification, please email
If you wish to make a change to your address, please inform us before you receive your shipping confirmation. Once your order is shipped, change of address will no longer be possible.
If you open a chargeback due to 'change of mind' while the parcel is on the way to you, we will provide evidence by photos and shipping records of the delivered parcel to your bank or any evidences to prove the parcel was shipped. There could be a chance for you losing the chargeback and causing low credit score.
We want to make sure your shopping experience with us is as smooth as possible, so we kindly ask that you double-check your shipping address and make sure it is correct before placing your order.
If the items are customized, the order cannot be modified, canceled, or refunded once the trousers have been tailored. To cancel or request a refund for customized products, please notify us before the measurements are provided. Refunds or replacements can only be issued if the customized item is lost during transit to you.
If, for any reason, we are unable to fulfill your order and provide you with the products you've purchased, we will immediately let you know and refund you the full amount you paid. Once the refund is processed and sent to your card issuing bank, it can take another 2-7 business days (depending on the bank’s processing speeds) for the refund to post to your account. We're committed to providing you with the best service possible, and we appreciate your understanding.
If you have any questions or concerns, please email service@scgcollections.com
We understand that sometimes items may not fit perfectly, and it can be frustrating when they are part of a final sale. To accommodate you, we offer the following options for final sale items:
- Refund as Store Credit or Exchange: Final sale items are eligible for a refund in the form of store credit or can be exchanged for another item.
- Return Shipping Costs: Return shipping costs are the responsibility of the customer.
For any questions or further assistance, please reach out to our customer service team
We understand that there may be instances where you’re not completely satisfied with an item you exchanged for (repurchase with store credit). To assist you, we offer the following options for purchases made with store credit (gift voucher):
- Refund as Store Credit or exchange: Purchases made with store credit (gift voucher) or items previously exchanged for another are eligible for a refund in the form of store credit (gift voucher) or can be exchanged for a different item or size.
- Return Shipping Costs: Return shipping costs are the responsibility of the customer.
For any questions or further assistance, please reach out to our customer service team
We do not provide price adjustments for purchases based on sales or currency fluctuations, as the price at the time of purchase is considered final.
However, buying before a sale period comes with great benefits! It ensures that the items you want are available and reserved for you, so you don’t have to worry about them selling out during the busy sale period. Your order is also processed and shipped sooner, meaning you’ll receive your items faster. Plus, you avoid potential delays caused by restocking or high demand during sales. By purchasing early, you secure your products with peace of mind and priority service!
Your purchase from us are subject to the Australian Consumer Law. The Australian Consumer Law provides you with certain rights that cannot be excluded, including the goods must not have major issues (eg. faulty), reasonably fit that we represent they will be fit for, and that the goods will correspond with any relevant description.
If the product you receive with a major problem, we will provide you with an exchange, repair or credit note. We are also resonsible for the any shipping fee involved. However, we reserve the right not to offer a credit note, exchange or refund where the goods have become of unacceptable quality a result of your misuse, damage or neglect.
If your items do not have major issues, all returns will be classfied as change of mind in respect of a purchase, this include:
- You no longer want the product
- The product is too small or too big for you
- The product does not suit you
- You were not satisfied with the design
- You do not like the smell of the items