Order cancellation

If you need to change your address or cancel your order, please note that our shipping team operates at a high speed. Therefore, you may have a window of one hour after placing your order to make these changes. However, if your order is already prepared for shipment or in transit, we regret to inform you that cancellation will no longer be possible.

We want to make sure your shopping experience with us is as smooth as possible, so we kindly ask that you double-check your shipping address before placing your order.

If, for any reason, we are unable to fulfill your order and provide you with the products you've purchased, we will immediately let you know and refund you the full amount you paid. We're committed to providing you with the best service possible, and we appreciate your understanding.

If you have any questions or concerns, please email help@simplecoolgirl.com